Job Description
Launch your tech career with our award-winning paid training program! NexusTech Solutions Inc. seeks motivated individuals for our Remote Entry-Level Tech Support Specialist position. No experience necessary – we provide comprehensive training on industry-leading platforms and systems. Enjoy flexible scheduling while gaining hands-on experience in cybersecurity fundamentals, cloud computing, and customer service excellence. Join our diverse team of innovators and grow professionally with mentorship from industry veterans. This hybrid role combines remote work with occasional team collaboration sessions.
What We Offer:
- 4-week paid training program ($18/hr during training)
- Flexible part-time schedule (20-30 hrs/week)
- Full benefits package including health insurance
- Career advancement opportunities to full-time roles
- Company-provided equipment and software licenses
Responsibilities
- Provide remote technical assistance to clients via phone, chat, and email
- Troubleshoot hardware/software issues following standardized protocols
- Document support tickets accurately in CRM systems
- Collaborate with senior technicians on complex cases
- Participate in bi-weekly training sessions and skill assessments
- Maintain knowledge base articles for common solutions
- Adhere to cybersecurity best practices during all interactions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong written and verbal communication abilities
- Ability to work independently with minimal supervision
- Customer service mindset and problem-solving aptitude
- Reliable high-speed internet connection at home
- Willingness to learn new technologies quickly
- Available for evening/weekend shifts as needed