Job Description
Join our dynamic team in Seattle as an Entry-Level Tech Support Specialist! We're urgently hiring for positions with comprehensive paid training to launch your career in technology. No prior experience required – we provide everything you need to succeed. Enjoy competitive pay, benefits, and growth opportunities in one of America's most innovative cities. Apply now to transform your passion for technology into a rewarding profession!
Responsibilities
- Provide remote and in-person technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including OS, networks, and peripherals
- Document all interactions and solutions in our CRM system
- Collaborate with senior technicians to escalate complex problems
- Conduct routine system maintenance and updates
- Train end-users on new technologies and processes
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with computer systems and software
- Ability to work flexible hours including occasional weekends
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional client visits)
- Must pass background check and drug screening