Job Description
Transform your career with our comprehensive paid training program for IT Support Specialists! No prior experience required – we invest in motivated individuals who want to build a future in technology. Join our award-winning team in Charlotte, NC, and receive hands-on training in networking, cybersecurity, cloud systems, and customer support. This 12-week program combines classroom learning with real-world project experience, ensuring you graduate job-ready. Our graduates enjoy a 95% placement rate with competitive salaries and clear advancement paths. We're looking for passionate problem-solvers eager to start their tech journey.
Responsibilities
- Provide technical support to clients via phone, email, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Configure and maintain network infrastructure including routers and firewalls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in after-hours on-call rotation (rotational schedule)
- Train end-users on new technologies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong analytical thinking and problem-solving abilities
- Excellent verbal communication and customer service skills
- Ability to learn technical concepts quickly through structured training
- Self-motivated with commitment to completing the 12-week program
- Valid North Carolina driver's license for occasional client visits
- Pass background check and drug screening