Job Description
We are urgently hiring motivated Entry Level professionals for our Remote Night Shift team based in Philadelphia, PA. If you are looking for a career with paid training and growth potential, this is the perfect opportunity for you. Join a leading tech company providing top-tier support services to clients nationwide.
Why Join Us?
- Remote Work: No commute, comfortable home office setup.
- Paid Training: Comprehensive onboarding program to get you up to speed.
- Night Shift Benefits: Competitive pay with shift differentials.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during assigned night shift hours.
- Provide accurate information and technical support to resolve customer issues efficiently.
- Document all customer interactions, feedback, and resolutions in the company CRM system.
- Assist in the quality assurance process by reviewing call logs and scripts.
- Collaborate with team leads and cross-functional departments to escalate complex issues.
- Maintain a professional and positive demeanor while representing the brand.
- Participate in ongoing training sessions to improve skills and product knowledge.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Must reside in the Philadelphia, PA area with a dedicated workspace.
- Reliable high-speed internet connection and a modern computer.
- Basic computer proficiency and solid typing skills (40+ WPM).
- Ability to work flexible shifts, including nights and weekends.
- Strong verbal communication skills and a customer-centric attitude.