Job Description
Launch Your Tech Career with Paid Training
Are you looking for a stable job in Phoenix with room for growth? Apex Digital Solutions is currently hiring Night Shift Customer Support Specialists. We provide comprehensive training for all new hires, so no prior technical experience is required. Join a dynamic team where your communication skills are valued as much as your technical aptitude.
What You'll Do
As a Night Shift Support Specialist, you will be the first point of contact for our clients. You will use the training provided to guide users through technical issues, ensuring they feel supported and satisfied with our services.
Responsibilities
- Resolve Technical Inquiries: Assist customers via phone and live chat with product troubleshooting and account issues during night hours.
- Apply Training Protocols: Utilize the structured training provided to diagnose and fix common software and hardware problems accurately.
- Documentation: Log every customer interaction and solution in our CRM database to maintain accurate records.
- Problem Solving: Think critically to navigate complex customer scenarios and de-escalate frustrated callers.
- Collaboration: Communicate with day-shift teams to ensure continuity of support and resolution of pending issues.
- Quality Assurance: Meet or exceed performance metrics regarding call handling time and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Environment: Must have a dedicated home office with a reliable high-speed internet connection.
- Communication: Strong verbal and written communication skills with a professional, empathetic tone.
- Computer Skills: Basic computer literacy and the ability to learn new software quickly.
- Reliability: A history of punctuality and commitment to the schedule.