Job Description
Join our award-winning remote call center team and become the voice of innovation for St. Louis clients! We're seeking dynamic Customer Service Agents to deliver exceptional experiences from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth.
Why You'll Love Working With Us:
• Flexible remote work options
• Paid training and career advancement
• Health, dental, and vision insurance
• Generous PTO and 401(k) matching
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support for Fortune 500 clients
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts (including evenings/weekends)
- Type 35+ WPM with strong attention to detail