Job Description
Join our award-winning remote team as a Call Center Agent in sunny St. Petersburg! We're seeking empathetic professionals to deliver exceptional customer experiences from home. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a supportive digital-first environment.
Why ConnectSphere?
• Industry-leading training programs
• Remote work stipend for home office setup
• Health/dental/vision insurance from day one
• Quarterly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed KPIs including CSAT, AHT, and first-call resolution
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly coaching and skill-building sessions
Qualifications
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM) and CRM proficiency
- Quiet, dedicated home office with reliable internet
- Ability to work independently with minimal supervision
- Spanish bilingual preferred (not required)
- Positive attitude and resilience in high-volume settings