Job Description
Join our award-winning hospitality team at the heart of Las Vegas! We're seeking a dynamic Front Desk Receptionist to deliver exceptional guest experiences at our premier resort location. As the first point of contact, you'll embody our brand's excellence while managing daily operations with precision. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of the world's most vibrant cities.
Responsibilities
- Manage check-in/check-out procedures for hotel guests using PMS systems
- Handle high-volume phone calls with professional etiquette and problem-solving skills
- Coordinate concierge services and local activity bookings
- Maintain accurate guest records and billing documentation
- Process payments and manage cash drawer reconciliation
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries with empathy and efficiency
Qualifications
- Minimum 2 years experience in front desk or customer service role
- Proficiency with Opera PMS or similar hotel management software
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Las Vegas attractions and services