Job Description
Join our award-winning team at Grand Orleans Hospitality! We're urgently seeking a polished Front Desk Receptionist to deliver exceptional guest experiences in the heart of New Orleans. This is a high-impact role perfect for hospitality professionals who thrive in dynamic environments. Enjoy competitive benefits, career growth opportunities, and the chance to showcase your skills in one of America's most vibrant cities.
Why Apply Today?
• Immediate start opportunity
• Comprehensive training program
• Health & wellness benefits
• Employee discounts on hotel stays
• Recognition for outstanding performance
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle phone inquiries and reservations using Opera PMS system
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Market hotel services and local attractions to guests
- Maintain a clean, organized reception area
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid Louisiana driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of New Orleans tourism landscape preferred