Job Description
Join our dynamic team at Premier Hospitality Group as a Front Desk Receptionist and become the first point of contact for our esteemed guests in Anaheim's premier destination. We're seeking a polished professional to deliver exceptional customer experiences while managing front desk operations with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a vibrant tourism hub.
Responsibilities
- Manage check-in/check-out procedures for hotel guests using PMS systems
- Handle incoming calls and route communications efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local attraction bookings
- Maintain a clean and organized reception area
- Resolve guest inquiries with exceptional problem-solving skills
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong multitasking abilities in fast-paced environments
- Excellent written and verbal communication skills
- Professional appearance and positive demeanor
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Anaheim tourism attractions