Job Description
Join our award-winning hospitality team as a Front Desk Receptionist and receive a $1,000 sign-on bonus! We're seeking a polished professional to deliver exceptional guest experiences at our downtown Toledo location. This role is perfect for career-driven individuals who thrive in fast-paced environments and value work-life balance. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our expanding portfolio. Apply today and start your rewarding career journey with us!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle multi-line phone systems and route communications appropriately
- Coordinate concierge services and local attraction bookings
- Maintain accurate reservation and guest data in property management systems
- Process payments and manage cash drawer reconciliation
- Resolve guest inquiries and concerns with professionalism
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through meticulous facility upkeep
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with PMS software (Opera, SiteMinder, etc.)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking ability
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling proficiency
- Positive attitude and commitment to guest satisfaction