Job Description
Join Detroit's premier customer service team and earn industry-leading compensation! We're seeking motivated individuals to represent Fortune 500 brands in our state-of-the-art downtown Detroit facility. Enjoy comprehensive benefits, performance bonuses, and career advancement opportunities. Why work with us?
- Competitive hourly wages + uncapped commission structure
- Health, dental, and vision insurance on day one
- Tuition reimbursement and professional development programs
- Modern downtown location with free parking
- Flexible scheduling options including remote/hybrid work
Responsibilities
- Handle inbound/outbound calls for high-value clients with professionalism and empathy
- Resolve complex customer issues using advanced CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing training to master product knowledge and soft skills
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- Minimum 2 years high-volume call center experience
- Proven track record of exceeding performance metrics
- Expertise in Salesforce, Zendesk, or similar enterprise CRM platforms
- Exceptional verbal communication and active listening skills
- Ability to navigate complex technical issues with non-technical users
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed
- Associate's degree or equivalent experience preferred