Job Description
We are seeking a motivated and eager Part-Time Technical Support Specialist to join our growing team in Austin, TX. If you are looking for a role where you can start tomorrow and receive comprehensive training, this is the perfect opportunity for you.
As a member of our support team, you will be the first point of contact for our clients, ensuring they receive top-notch technical assistance. We offer full on-the-job training, so prior experience is not required—just a willingness to learn and a positive attitude. Join a company that values your growth and offers a flexible work-life balance.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to end-users.
- Troubleshoot and resolve hardware and software issues efficiently and professionally.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Assist in the installation, configuration, and setup of new computer systems and peripherals.
- Stay updated on the latest software updates, security protocols, and technical procedures.
- Collaborate with the IT team to improve overall system performance and user satisfaction.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Basic understanding of computer operations, operating systems (Windows), and hardware components.
- Strong verbal and written communication skills with a customer-centric approach.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Self-motivated with a passion for helping others solve problems and learn new technologies.