Job Description
Launch your career in technology with NexGen Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Austin-based team. No prior experience required – we provide comprehensive paid training to transform you into a tech professional. Enjoy a flexible remote-first work environment while gaining hands-on experience with cutting-edge systems. Join us in building the future of tech support!
Responsibilities
- Provide technical assistance to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues
- Install and configure operating systems and applications
- Document troubleshooting procedures and solutions
- Collaborate with senior engineers on complex problems
- Participate in weekly training sessions and skill development
- Maintain accurate service request logs and documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic knowledge of computer hardware/software
- Ability to learn technical concepts quickly
- Self-motivated with strong time management
- Comfortable working independently in remote settings
- Willingness to obtain industry certifications