Job Description
Launch your tech career with our industry-leading paid training program! TechGrowth Solutions is seeking motivated entry-level IT Support Specialists to join our dynamic team in Charlotte, NC. No prior experience required – we invest in your growth through comprehensive hands-on training in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy a collaborative environment where you'll master cutting-edge tools while contributing to real-world projects. This is your gateway to a future-proof career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Monitor network performance and troubleshoot connectivity problems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Implement security protocols and data protection measures
- Train end-users on new technology adoption
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work in a fast-paced, team-oriented environment
- Eagerness to learn new technologies and methodologies
- Valid driver's license (for occasional site visits)
- CompTIA A+ certification (obtainable during training)