Job Description
Join our award-winning team at Harborview Medical Center as a Part-Time Front Desk Receptionist! We're seeking a polished professional to create exceptional first impressions for our patients and visitors in our downtown Boston location. This flexible 25-hour/week role offers competitive pay and benefits while supporting our mission to deliver world-class healthcare.
As the face of our practice, you'll manage a bustling reception area, coordinate patient flow, and ensure seamless operations. We value warm communication, organizational excellence, and a passion for customer service. If you thrive in fast-paced environments and want to make a meaningful impact, apply today!
Responsibilities
- Manage patient check-in/check-out procedures with accuracy and efficiency
- Answer multi-line phone system and route calls to appropriate departments
- Schedule appointments using our EMR system while maintaining calendars
- Collect and verify patient information forms and insurance details
- Coordinate with clinical staff to optimize patient flow and wait times
- Process payments and manage daily financial transactions
- Maintain a clean, organized, and welcoming reception area
Qualifications
- Minimum 1 year receptionist or customer service experience in healthcare preferred
- Proficiency with EMR systems and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Strong multitasking abilities with attention to detail
- Professional demeanor with polished appearance
- Ability to remain calm under pressure during busy periods
- Flexibility to work occasional evenings or weekends as needed
- High school diploma or equivalent required