Job Description
Join our dynamic customer support team as a Part-Time Trainee! GlobalTech Solutions Inc. is seeking motivated individuals to deliver exceptional service to our clients in Newark, NJ. This entry-level role offers comprehensive training and growth opportunities in a fast-paced tech environment. Perfect for students or career changers looking to build valuable customer service skills while maintaining a flexible schedule.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Free industry-recognized certification upon completion
- Flexible weekday/weekend shifts available
- Opportunities for full-time advancement
Responsibilities
- Provide prompt, professional customer support via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document all interactions in our ticketing platform
- Collaborate with senior agents for complex escalations
- Participate in weekly training sessions and skill workshops
- Maintain high customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to type 35+ WPM accurately
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work
- Availability for 20-25 hours/week (evenings/weekends)
- No experience required - full training provided