Job Description
Join Our Dynamic Team in Detroit!
We're seeking passionate Call Center Agents to join our award-winning customer service team immediately. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to make an impact. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values growth.
Why Choose Us?
- Immediate start date – no waiting!
- Comprehensive paid training program
- Health, dental, and vision benefits
- Career advancement opportunities
- Modern downtown Detroit workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company protocols and regulatory standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in typing (40+ WPM) and basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed