Job Description
Join our award-winning customer support team at Aloha Tech Solutions! We're seeking motivated Customer Support Trainees in Honolulu with flexible scheduling options. This entry-level role offers comprehensive training to launch your career in tech support while accommodating your lifestyle needs. Enjoy competitive pay, remote work options, and opportunities for growth within our dynamic Honolulu-based organization.
What We Offer:
- Flexible scheduling (mornings, afternoons, or evenings)
- Comprehensive paid training program
- Remote work capability after initial training
- Health benefits for part-time employees
- Clear career advancement path
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues for our SaaS products
- Document cases accurately in CRM systems
- Collaborate with senior team members on complex issues
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic technical troubleshooting aptitude
- Comfortable with remote collaboration tools
- Ability to work independently with minimal supervision
- Flexibility to work various shifts (8am-8pm)
- Customer service experience a plus
- Proficient in Google Workspace