Job Description
Join our award-winning team at CustomerFirst Solutions! We're seeking passionate Call Center Agents in Louisville, KY to deliver exceptional customer experiences. Enjoy a $2,500 sign-on bonus when you start your career with us! This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic, supportive environment. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Basic computer navigation skills