Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Plano, TX! We're seeking empathetic communicators to deliver exceptional experiences while enjoying flexible schedules and competitive pay. No weekends required – perfect for students or professionals seeking work-life balance. Comprehensive training provided, with opportunities for growth into specialized roles.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities for relevant products/services
- Participate in ongoing training and feedback sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving under pressure
- Reliable high-speed internet for remote work
- Availability for evening/weekend shifts (15-25 hrs/week)
- Basic typing proficiency (30+ WPM)