Job Description
Join Metro Growth Solutions and kickstart your career in customer service with comprehensive paid training! We're seeking motivated individuals in New York City to join our dynamic team. No prior experience required – we provide everything you need to succeed. Enjoy competitive weekly pay, flexible scheduling options, and clear advancement opportunities. Our supportive environment ensures you'll gain valuable skills while making a real impact. Apply today and transform your career trajectory!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer account information
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution time
- Document interactions accurately in CRM systems
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Positive attitude with customer service focus
- Willingness to learn new systems and processes
- Reliable transportation to Manhattan office
- Ability to work flexible hours including weekends