Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career with comprehensive paid training! We're seeking motivated individuals in Phoenix to deliver exceptional customer experiences while earning competitive weekly pay and performance bonuses. No prior experience required – we provide everything you need to succeed. Enjoy a supportive environment with clear growth pathways into senior roles within 6-12 months.
Benefits include:
- 5 weeks of paid hands-on training
- Weekly pay (every Friday)
- Health insurance eligibility after 90 days
- Paid time off and holidays
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed weekly performance metrics (CSAT, resolution rates)
- Collaborate with team members to improve processes
- Upsell products/services during customer interactions
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written & verbal)
- Basic computer proficiency (MS Office, web navigation)
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Reliable transportation to our Phoenix office
- Customer service mindset with empathy and patience
- Willingness to learn proprietary systems