Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Support Trainee in Milwaukee! This entry-level role offers comprehensive training and growth opportunities in a fast-paced tech environment. Perfect for students and career changers looking to develop exceptional communication skills while supporting our diverse client base.
We provide paid training, flexible scheduling, and a collaborative workplace culture. Learn industry best practices in customer relationship management, troubleshooting, and conflict resolution while building a foundation for long-term success in the tech support field.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Participate in weekly training sessions and knowledge workshops
- Contribute to improving customer experience feedback loops
- Adhere to company security protocols and data privacy standards
- Assist with basic account management and troubleshooting
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong verbal and written communication skills
- Basic computer proficiency and internet navigation
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including evenings/weekends
- Quick learner with problem-solving aptitude
- Reliable transportation to downtown Milwaukee office
- No prior experience required – training provided