Job Description
Join our award-winning customer support team as a Trainee and start earning weekly pay immediately! No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities in Sacramento's growing tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Master our CRM system and internal knowledge base during paid training
- Resolve technical issues while adhering to SLA metrics
- Collaborate with senior team members to escalate complex cases
- Document interactions accurately in our ticketing system
- Participate in weekly coaching sessions to enhance skills
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (MS Office, browsers)
- Customer-first mindset and patience
- Reliable internet connection for remote work options
- Must pass background check