Job Description
Join our award-winning team as a Senior Customer Experience Specialist at Global Solutions Inc. – Milwaukee’s premier high-paying call center. We’re seeking dynamic professionals to deliver exceptional service while earning industry-leading compensation. Enjoy a modern downtown workspace, comprehensive benefits, and clear career advancement paths. If you thrive in fast-paced environments and value customer satisfaction, apply today!
Responsibilities
- Handle complex customer inquiries across multiple channels (phone, email, chat)
- Resolve escalated issues with empathy and technical expertise
- Maintain 98%+ customer satisfaction metrics
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve systemic issues
- Mentor junior agents on best practices
- Participate in monthly performance improvement initiatives
Qualifications
- 3+ years of high-volume call center experience
- Proven track record of exceeding performance metrics
- Advanced conflict resolution and de-escalation skills
- Proficiency with Salesforce and Zendesk platforms
- Exceptional written and verbal communication
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent experience required