Job Description
Join Miami Tech Solutions as a Part-Time Customer Support Trainee and launch your career in customer service excellence! We're seeking passionate individuals who thrive in dynamic environments and want to develop world-class support skills. This role offers hands-on training with industry-leading tools while serving diverse clients across South Florida. Enjoy flexible scheduling and a collaborative team atmosphere focused on growth and innovation. Perfect for students or career changers seeking entry-level experience with advancement opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master company products/services through comprehensive training programs
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvements and knowledge base updates
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong verbal communication skills in English
- Ability to work flexible shifts including weekends
- Customer service mindset with problem-solving aptitude
- Proficiency with Google Workspace or Microsoft Office
- Reliable transportation to our downtown Miami office