Job Description
Join our award-winning customer support team in Louisville, KY as a Customer Support Trainee! We're seeking motivated individuals with a passion for helping others to launch their careers in tech. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work culture that values innovation and teamwork. Apply today to become part of Louisville's leading tech support provider!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master our product knowledge and troubleshooting systems through structured training
- Document customer interactions accurately in CRM software
- Collaborate with senior team members to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet daily performance metrics for response time and resolution
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and internet navigation
- Ability to work in a fast-paced, team-oriented environment
- Customer service experience or technical aptitude a plus
- Must pass background check and pre-employment assessment