Job Description
Join our award-winning team in Atlanta as an Urgently Hiring Customer Support Trainee! We're seeking passionate individuals ready to launch careers in customer excellence. Enjoy comprehensive training, flexible scheduling, and growth opportunities within a Fortune 500 environment. Our modern downtown office offers free parking, wellness programs, and competitive benefits. Don't miss this chance to become part of Atlanta's fastest-growing tech support team!
Responsibilities
- Provide exceptional customer support via phone, email, and live chat
- Master company products through structured training programs
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify process improvements for customer satisfaction
- Meet key performance metrics (response time, resolution rate)
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts (including weekends)
- Quick learner with adaptability to new technologies
- Valid US work authorization
- Passion for helping others and continuous improvement