Job Description
Join Alaska Connect Services' award-winning support team as a Customer Support Trainee! We're seeking motivated individuals to launch their careers in customer service while making a real impact on Alaskan residents. Our comprehensive training program equips you with the skills to resolve technical issues, deliver exceptional service, and grow into senior roles. Enjoy competitive benefits, flexible scheduling, and a supportive team environment in Anchorage's vibrant business district.
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat support
- Document interactions using CRM systems with precision
- Collaborate with senior agents to troubleshoot complex issues
- Contribute to process improvement initiatives
- Maintain service quality metrics and customer satisfaction scores
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and active listening skills
- Ability to learn technical systems quickly
- Patience and empathy when handling customer concerns
- Proficient in typing and basic computer applications
- Must pass background check and drug screening
- Residency in Anchorage required for in-person training