Job Description
Join our award-winning customer experience team at Nexus Solutions! We're seeking motivated Part-Time Customer Support Trainees to kickstart their careers in tech support. As a trainee, you'll receive comprehensive hands-on training to master our cutting-edge platforms while delivering exceptional service to global clients. This flexible role (20-25 hours/week) offers growth opportunities into full-time positions and includes competitive pay, benefits, and a dynamic startup culture. Perfect for students or career changers seeking entry into the thriving Phoenix tech scene!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and accuracy
- Document interactions and escalate complex issues to senior support specialists
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet performance metrics for response time and resolution rate
- Participate in weekly skill-building workshops and feedback sessions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening