Job Description
Join Denver's fastest-growing tech support team as an Entry-Level Customer Service Associate! No experience needed – we provide comprehensive training for motivated individuals ready to launch their career in customer excellence. Our Denver-based company offers a supportive environment with growth opportunities into technical, sales, and leadership roles.
As a key member of our client experience team, you'll resolve inquiries via phone, chat, and email while learning industry-leading CRM tools. We're seeking empathetic communicators who thrive in fast-paced settings and want to build foundational skills in problem-solving and client relationship management.
Responsibilities
- Respond to customer inquiries via multiple channels (phone, email, chat)
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly product knowledge workshops
- Contribute to process improvement initiatives
- Maintain positive client relationships through proactive communication
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to learn new technologies
- Availability to work flexible shifts including weekends
- Valid work authorization required