Job Description
Join our award-winning team as an Entry Level Customer Service Specialist in Indianapolis! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Enjoy comprehensive paid training, flexible scheduling options, and opportunities for rapid advancement within our growing organization.
As a key member of our customer experience team, you'll handle inbound inquiries via phone and chat, resolve issues efficiently, and build lasting relationships with clients. We offer competitive benefits including health insurance, paid time off, and tuition reimbursement. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we train from scratch!
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Comfortable with technology and learning new software
- Positive attitude with problem-solving mindset
- Ability to work in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation to downtown Indianapolis location