Job Description
Launch your career with Big Easy Solutions, a growing tech firm in the heart of New Orleans! We're seeking motivated Entry-Level Customer Service Associates to join our dynamic team. No prior experience required—comprehensive training provided. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the vibrant downtown district.
What We Offer:
- Full-time position with competitive hourly pay ($15.00-$18.50)
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for career growth
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using internal support systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary—training provided
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Authorization to work in the United States