Job Description
Launch your career in Detroit with no experience required! Detroit Community Solutions is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. We provide comprehensive training and a supportive environment for career growth. Perfect for recent graduates or career changers eager to build professional skills in a fast-paced setting. Enjoy competitive pay, benefits, and opportunities for advancement within our growing organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Contribute to improving customer experience through feedback collection
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college experience required)
- Basic computer literacy and typing proficiency (30+ WPM)
- Excellent verbal communication skills and active listening ability
- Strong problem-solving mindset and adaptability
- Positive attitude with willingness to learn new systems
- Reliability and punctuality for scheduled shifts
- Ability to work independently as part of a team