Job Description
Launch your career with Columbus Innovations Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in Columbus's thriving tech sector.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process orders and resolve inquiries efficiently
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and resolution
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Strong communication skills and empathy
- Ability to learn new technologies quickly
- Basic computer literacy (email, browsers, MS Office)
- Positive attitude and willingness to grow
- Reliable transportation to our downtown office
- Must pass background check