Job Description
Join our award-winning customer support team as a Part-Time Customer Support Trainee in Charlotte, NC! This is your gateway to a rewarding career in tech without requiring prior experience. We provide comprehensive paid training, flexible scheduling, and a collaborative environment where your growth matters. Perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, performance bonuses, and opportunities for advancement into full-time roles. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Master company products/services through immersive training programs
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems for continuous improvement
- Collaborate with senior agents to resolve complex escalations
- Meet performance metrics for response times and resolution rates
- Contribute to knowledge base improvements and process optimizations
- Participate in weekly coaching sessions to enhance technical skills
Qualifications
- High school diploma or equivalent (college students encouraged)
- Exceptional communication skills with a customer-first mindset
- Strong problem-solving abilities and attention to detail
- Comfortable working in a fast-paced, tech-driven environment
- Basic computer proficiency and willingness to learn new software
- Reliable transportation to our Charlotte training facility
- Ability to work 20-25 hours per week (evenings/weekends available)
- Passion for helping others and building positive customer experiences