Job Description
Join our award-winning customer support team in Orlando and kickstart your career in tech! We're seeking passionate individuals to become part of our dynamic training program. As a Customer Support Trainee, you'll gain hands-on experience with cutting-edge platforms while helping clients resolve technical issues with confidence. Enjoy flexible scheduling, comprehensive onboarding, and a supportive team environment designed for growth. Perfect for students and career changers looking to build transferable skills in a fast-paced setting.
Responsibilities
- Master product knowledge through our immersive training curriculum
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using our CRM system with precision
- Collaborate with senior agents to resolve complex issues
- Identify trends and provide feedback for process improvements
- Uphold brand standards in all customer communications
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency with MS Office Suite
- Exceptional verbal and written communication skills
- Patience and problem-solving aptitude
- Ability to work 20-25 hours weekly (evening/weekend availability)
- Customer service mindset with empathy-driven approach
- Quick learner with adaptability to new technologies
- Valid US work authorization