Job Description
Join our dynamic team as a Part-Time Customer Support Trainee at InnovateCare Solutions, where we empower professionals to grow while delivering exceptional service. This entry-level role offers flexible hours and comprehensive training to launch your career in customer success. Located in Jacksonville's thriving tech hub, you'll gain hands-on experience with industry-leading tools while supporting healthcare clients. We value your potential over experience – no prior technical background required!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems for continuous improvement
- Collaborate with senior agents to escalate complex cases
- Contribute to knowledge base updates to enhance team capabilities
- Meet performance metrics for resolution time and customer satisfaction
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional verbal/written communication skills
- Proficiency with basic computer applications (MS Office, browsers)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and active listening abilities
- Availability for 20-25 hours/week including weekend shifts
- Positive attitude with a passion for helping others