Job Description
Join our award-winning customer support team as a Part-Time Trainee in vibrant Charlotte! This entry-level role offers paid training and flexible scheduling while building foundational skills in client communication and technical troubleshooting. Perfect for students, career-changers, or those seeking supplemental income with growth potential into full-time roles. Enjoy a modern work environment with competitive benefits including health stipends and professional development funds.
Responsibilities
- Master company products/services through comprehensive paid training program
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with senior agents to resolve complex technical issues
- Contribute to process improvement initiatives for enhanced customer experience
- Participate in weekly coaching sessions to refine communication skills
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional verbal/written communication skills in English
- Proficiency with Windows OS and basic internet navigation
- Strong problem-solving abilities with a customer-first mindset
- Ability to work 20-25 hours weekly with flexible scheduling options
- Previous customer service experience preferred but not required
- Valid government-issued ID for background verification