Job Description
Join MetroConnect Solutions and enjoy the financial stability of weekly pay while serving customers in Kansas City! We're seeking motivated Call Center Agents to deliver exceptional support experiences in a fast-paced, rewarding environment. No weekends required – enjoy your free time while building a career with competitive benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to our Kansas City location
- Flexible availability for weekday shifts