Job Description
Join TechConnect Solutions as a Call Center Agent in San Jose, CA and become the voice of innovation! We're seeking dynamic professionals to deliver exceptional customer experiences in a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth. Our state-of-the-art facility in downtown San Jose offers a collaborative culture with flexible scheduling and performance bonuses. Apply today to join a team committed to excellence and customer satisfaction!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingualism highly desirable
- Positive attitude with resilience under pressure