Job Description
Join our award-winning customer service team in Buffalo, NY! We're offering an exciting opportunity for motivated Call Center Agents with a $2,000 sign-on bonus for qualified candidates. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority. Apply today and start your rewarding career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Ability to type 30+ WPM
- Proficiency with Microsoft Office and CRM software
- Flexible availability (including weekends/holidays)
- Positive attitude under pressure