Job Description
Are you looking for a flexible, rewarding role in the heart of Philadelphia? Metro Support Services is seeking a dedicated Part-Time Customer Service Specialist to join our dynamic team. We value young professionals eager to kickstart their careers in a supportive environment.
In this role, you will be the face of our company, ensuring our clients receive top-tier assistance while managing data entry tasks to keep our operations smooth.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Enter and update customer data into our CRM systems accurately and efficiently.
- Assist in scheduling appointments and managing calendars for the support team.
- Resolve basic customer complaints and escalate complex issues to senior management.
- Maintain a clean and organized workspace to promote efficiency.
- Collaborate with cross-functional teams to improve service delivery.
- Process transactions and verify customer information for security.
Qualifications
- High school diploma or GED required; college students welcome to apply.
- Previous customer service or retail experience is a plus but not mandatory.
- Basic computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace for remote work options.