Job Description
Launch your career with no experience required! Cleveland Growth Partners is seeking enthusiastic Entry-Level Customer Service Specialists to join our dynamic team in downtown Cleveland. We provide comprehensive training, career advancement opportunities, and a supportive environment for motivated individuals ready to grow professionally. As a key member of our client success team, you'll gain invaluable skills in communication, problem-solving, and relationship management that will open doors to future career paths.
Why Join Us?
• Industry-leading onboarding program
• Competitive benefits package (health/dental/vision)
• Clear promotion paths to team lead/supervisor
• Collaborative culture with mentorship opportunities
• Modern downtown Cleveland workspace
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Process orders, returns, and account updates using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions accurately in the customer database
- Meet key performance metrics including response time and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – comprehensive training provided
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable attendance and punctuality
- Valid Ohio driver's license (for occasional off-site meetings)