Job Description
Join CityCare Solutions and kickstart your career in customer service! We're urgently hiring motivated individuals with no prior experience for our dynamic team in New Orleans. As an Entry-Level Customer Service Specialist, you'll be the friendly voice connecting our clients with exceptional support. We provide comprehensive on-the-job training and a supportive environment where your growth is prioritized. If you're a fast learner with a passion for helping others, this is your opportunity to build a stable career path with competitive benefits and advancement potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to deliver seamless customer experiences
- Adhere to company policies and quality standards
- Continuously improve product knowledge through training modules
- Identify upsell opportunities to enhance client satisfaction
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown office
- Must pass background check and drug screening