Job Description
Join Miami's fastest-growing tech firm as an Entry Level Customer Service Representative! We're hiring motivated individuals immediately to deliver exceptional client experiences. This full-time role offers comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to launch in the dynamic Miami tech scene. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior team members
- Document interactions accurately in CRM system while maintaining data quality standards
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to team initiatives aimed at improving customer satisfaction scores
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years of customer service or support experience
- Excellent verbal and written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States