Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Charlotte's thriving business district! No prior experience required – we provide comprehensive training to help you succeed. At Innovate Solutions Group, we value growth mindset and teamwork, offering competitive benefits and advancement opportunities. Enjoy a modern workspace in Uptown Charlotte with flexible scheduling options. If you're passionate about helping others and ready to build professional skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Meet daily performance metrics while maintaining service quality
- Participate in ongoing training to enhance product knowledge
- Contribute to team initiatives for improving customer satisfaction
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office, email)
- Positive attitude with willingness to learn new systems
- Ability to work flexible hours including weekends if needed
- Customer service experience preferred but not required
- Valid North Carolina driver's license (for occasional off-site meetings)