Job Description
Are you a dedicated professional seeking a Part-Time opportunity in St. Petersburg, FL? Apex Support Solutions is looking for a talented Call Center Agent to join our dynamic team. In this role, you will be the primary point of contact for our valued clients, providing exceptional service and support.
We pride ourselves on our collaborative culture and commitment to employee growth. If you have a passion for helping others and want to work in a modern, fast-paced environment, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible part-time schedule.
- Comprehensive training program.
- Health benefits for eligible full-time employees (transition).
Responsibilities
- Manage high-volume inbound and outbound customer calls with a positive and professional tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately update customer information and transaction records in the CRM system.
- Adhere to company scripts, policies, and quality standards.
- Identify opportunities to cross-sell products and enhance customer loyalty.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is a plus.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable internet connection and home office setup (if remote).
- Ability to work rotating shifts and weekends.