Job Description
Join our dynamic team at Mesa Community Services as a Part-Time Customer Service Representative! This entry-level role offers flexible hours and an opportunity to develop essential professional skills while making a positive impact in your local community. We provide comprehensive training and a supportive environment perfect for students or career starters.
Our ideal candidate is a friendly, detail-oriented individual with excellent communication skills. You'll be the first point of contact for residents, assisting with inquiries, resolving concerns, and ensuring exceptional service delivery. This position is perfect for those seeking work-life balance with weekday and weekend shifts available.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process applications and registrations using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain accurate records of all interactions and transactions
- Participate in ongoing training programs to enhance service skills
- Support community outreach initiatives during peak periods
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn new software quickly
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude with commitment to customer satisfaction
- Reliable transportation to our Mesa location
- Availability to work 20-25 hours per week including weekends